Last Updated: 01 April 2024

Introduction

Welcome to Solar Matrix. We take your privacy seriously and are dedicated to handling your personal information with care. This Privacy Policy explains how we deal with your personal information when you use our services, in line with the Protection of Personal Information Act (POPIA) of South Africa.

Information Officer Contact Details

If you have any questions about this policy or how we handle your personal information, please reach out to our Information Officer:

• Email: infoofficer@solarmatrixsolutions.co.za
• Phone: 041 012 5019
• Address: 14a Pickering Street, Newton Park, Gqeberha, 6045

What Information We Collect

We collect information that you give us when you use our website. This includes:

• Your Details: Your name, email, and phone number.
• Your Demographics: Your age and gender.
• Your Payment Info: Credit or debit card details for purchases.

Why We Use Your Information

We use your personal information to:

• Provide personalized services and customer support.
• Process your transactions and manage your orders.
• Send you updates and promotional materials if you agree.
• Analyze how our website is used to make it better.

Your Agreement

By using our website, you agree to let us collect and use your information as described here. You can take back this agreement at any time by getting in touch with our Information Officer.

Sharing Your Information

We promise not to sell, trade, or rent your personal data. We might give your info to our service partners like payment processors or delivery companies to help serve you, ensuring they keep it safe and confidential.

International Data Handling

Some of your info might be handled by our partners outside South Africa. We make sure this is done legally and safely.

Keeping Your Information

We keep your personal info only as long as needed for the reasons we’ve mentioned, or as long as the law requires.

Your Rights

Under POPIA, you have rights like:

• Seeing and correcting your personal info.
• Asking us to delete your info.
• Saying no to how we use your info.
• Complaining if you think we’re not handling your info right.

To use these rights, contact our Information Officer.

Keeping Your Information Safe

We take strong steps to keep your info safe from unauthorized access, changes, or leaks.

Changes to This Policy

We may update this policy. We’ll post changes on our website, and we suggest you check this page now and then.

Agreeing to This Policy

By using our website, you’re saying you’re okay with this policy. If not, please don’t use our services.

Contact Us

If you have questions about this policy, please contact us at:

• Address: 14a Pickering Street, Newton Park, Gqeberha, 6045
• Email: admin@solarmatrixsolutions.co.za
• Phone: 041 012 5019
• Website: www.solarmatrixsolutions.co.za